Effective Date: 1ST JUNE 2025
At Empires Boost, we take pride in providing reliable, high-quality service experiences to all our customers. Your satisfaction is our top priority. Please review our Refund and Cancellation Policy to understand your rights and responsibilities when booking services with us.
Refund Policy
We offer a 7-day refund policy to ensure you feel confident and secure while working with us.
Approved refunds will be processed and credited back to your original method of payment within 7–10 business days.
You may be eligible for a refund if:
- The service was not delivered as agreed or was incomplete.
- The quality of the service was unsatisfactory, and a valid complaint is raised.
- There were technical or operational issues on our end that prevented the service from being delivered.
Refund Request Terms:
- All refund requests must be made within 7 calendar days from the date of service delivery.
- Refunds will be reviewed on a case-by-case basis and processed based on the validity of the issue raised.
- We may request supporting details such as photos, videos, or written explanations to verify the concern.
- Approved refunds will be processed and credited back to your original method of payment within 7–10 business days.
Cancellation Policy
We understand that plans can change. That’s why we offer a flexible cancellation policy for our clients.
Free Cancellations:
- You can cancel your booking up to 24 hours before the scheduled service time at no cost.
Late Cancellations:
- If you cancel within 24 hours of your service time, your cancellation may not be eligible for a refund or may incur a cancellation fee.
How to Request a Refund or Cancel a Booking
To initiate a refund or cancellation, please contact our customer support team:
📧 Email: support@empiresboost.com
🌐 Website: www.empiresboost.com
When reaching out, kindly provide:
- Your full name
- Booking ID or invoice number
- Date of service
- Reason for refund or cancellation
Policy Changes
Empires Boost reserves the right to modify or update this policy at any time without prior notice. Any changes will be posted on our website with the updated effective date.