Refund & Cancellation Policy

Effective Date: 1st June, 2025

At Empires Boost, we are committed to delivering high-quality digital services and professional support to help your business grow. Due to the nature of our services, it is important to clearly explain our Refund & Cancellation Policy so that our clients understand their rights and responsibilities. This policy is designed in accordance with Indian consumer protection laws and applies to all services provided by Empires Boost.

1. Applicability of the Policy

This Refund & Cancellation Policy applies to all digital and professional services provided by Empires Boost, including but not limited to:

  • Website development and design
  • Mobile app development
  • Digital marketing campaigns and setups
  • Graphic design and branding services
  • Consultancy and professional advisory services

By purchasing or availing any service from Empires Boost, you agree to this policy.

2. Refund Policy

2.1 Digital Services

All digital services are non-reversible once work has commenced. This includes:

  • Websites or web apps in progress
  • Mobile app development
  • Digital campaigns or ad setups
  • Templates, designs, and other digital assets

Once we start working on your project, no refunds will be issued, as digital services cannot be “returned” like physical products.

2.2 Duplicate or Multiple Payments

Refunds are only eligible in cases where multiple payments were made for the same service by mistake. Such requests will be verified by our finance team before processing.

2.3 Agreement & Communication

To ensure transparency, all clients are expected to review the service details, terms, and pricing before confirming their order. By placing an order, you acknowledge and accept this Refund Policy.

3. Cancellation Policy

3.1 Before Order Confirmation

Clients may request cancellation before the order confirmation message is sent. Cancellation requests must be submitted via official channels:

3.2 After Order Confirmation

Once the order confirmation message has been delivered, cancellation requests will not be accepted. This is because work allocation and scheduling begin immediately, and resources are reserved for your project.

3.3 Digital Product Orders

All digital products, campaigns, or services are non-refundable once initiated, including:

  • Software or app access
  • Templates, designs, or digital resources
  • Online courses or consultancy sessions
  • Digital marketing campaigns

4. How to Request a Refund or Cancellation

To request a refund or cancellation (if eligible), please contact our team:

Include the following details in your request:

  • Order ID or invoice number
  • Date of purchase
  • Reason for refund or cancellation
  • Any supporting documents, screenshots, or proof of multiple payments

Our team will review the request and respond within 7–10 business days.

5. Important Legal Notes

  1. This policy is governed by Indian consumer protection laws, including the Consumer Protection Act, 2019.
  2. All services are considered non-reversible digital goods, and this is explicitly communicated to clients prior to purchase.
  3. By purchasing our services, clients acknowledge and accept this Refund & Cancellation Policy.
  4. Empires Boost reserves the right to update or modify this policy at any time. Changes will be notified via email or published on our website.
  5. Any disputes arising will be resolved under the jurisdiction of Indian law.

6. Why This Policy Exists

  • Digital Work is Non-Reversible: Unlike physical products, once digital services are delivered or work has started, it cannot be returned.
  • Resource Allocation: Starting a project means our team and tools are dedicated to your service. This cannot be undone.
  • Fairness: This policy ensures fairness for both our clients and our team. It helps maintain high-quality service and timely delivery.

7. Commitment to Client Satisfaction

While refunds for digital services are not available after work starts, Empires Boost is committed to ensuring client satisfaction:

  • Continuous support via email and phone
  • Regular updates on project progress
  • Timely delivery of services as agreed

We encourage clients to communicate their requirements clearly and review service details before confirming an order.

Empires Boost strives for transparency, clarity, and professionalism. Our Refund & Cancellation Policy is designed to protect both clients and our team while complying with Indian law.